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Please contact the Design Professional who supported your order. If they are not available, please fill in the “Warranty Request Form” below.
Limited Lifetime Warranty
Thank you for choosing Zen Living as your supplier.
Zen Livings’ Limited Lifetime Warranty guarantees all products manufactured and sold by Zen Living to be free from any defects in materials and workmanship for a period of two (2) years from the date of delivery.
In rare instances, if a Zen Living product is found to be defective, the defective part will be repaired free of charge, at the discretion of an authorized Zen Living representative. This warranty applies to the repairs and replacement and may not cover delivery cost or labour charges to remove or reinstall products or any related components.
This warranty is conditional on the original purchasers’ proper maintenance, care, and use of the product. Damage from normal wear and tear, misuse, abuse, negligence, improper storage, handling, cleaning, yellowing, fading, patina, staining, excessive heat, water penetration or force majeure, are the responsibility of the purchaser.
All purchased cabinets and accessories must be installed properly with the correct number of fasteners in an indoor, climate-controlled environment in residential, non-rental, residence belonging to the original homeowner purchaser. This warranty does not extend to future owners if the property is sold.
Our warranty does not cover service calls to adjust moving components such as doors and drawers of the cabinets. These adjustments are part of the typical homeowner maintenance.
This warranty becomes null and void if Zen Living’s products are altered in any way. Improper installation or alteration of supply only cabinets will not be covered by warranty.
Colour changes in wood due to sunlight, household cleaners, smoke and other environmental conditions may be apparent over time, as these changes are customary for wood. These deviations are not eligible for warranty. Replacement or add-on parts may not match the original cabinetry due to these changes, however over time should match more closely to the original cabinetry.
Wood will continue to expand and contract with seasonal changes, therefore hairline cracks at door joints and movements of wood panels are characteristics of wood cabinetry, and are not eligible for warranty. In this instance, hairline cracking would be most noticeable in our painted wood doors. There is no warranty coverage for warping, cracking, or shrinking of doors resulting from inappropriate humidity levels.
(Relative Humidity of 40% - 50% must be maintained throughout the year)
A tolerance of 3/16” in door warping (corner to corner) will be considered to be acceptable in accordance with the Alberta Cabinetry Industry Standards, and will not be grounds for replacement or reimbursement.
Replacement parts, including paint and stain products, are subject to availability, and therefore may differ somewhat from the original parts due to the passage of time, natural aging process, and evolution of products. This may include door styles, finishes and other parts or components integrally associated with products. Although we will do our utmost to match paint and stain colours, due to the aging process there may be a slight variation in colour.
In some cases, paint colours may experience oxidation. This is a result of UV rays and heat which may trigger a reaction causing paint colours to vary slightly, as a result, new products of the same colour may take 5-6 months to level out.
New homes generally have movement due to settling of the ground so adjustments to doors and drawers to cabinets may be required as your new home settles.
A tolerance of 1/8”- 3/8” space is acceptable between cabinet doors and drawers for allowance of expanding and shrinking from time to time.
Service calls for these purposes are not covered under this warranty.
CHARACTERISTICS OF WOODS AND FINISHES IN CABINETRY
Natural Woods / Veneers/ MDF
Natural woods will commonly vary in colour and characteristics due to the density of natural solid woods and veneers which will prevent stain color consistency, texture, and grain.
5-Piece doors may expand and contract due to temperature and humidity, up to 0.5mm visible cracking around joint areas may be visible from time to time.
Textured Laminate is one of the most consistent and durable material in todays’ cabinetry market, in rare cases it may have a slight color discoloration.
**Discoloration is not eligible for warranty
Acrylic (Service calls for these purposes are not covered under this warranty)
Acrylic with its high gloss is one of the most effective ways to create elegance in today’s cabinetry market.
Acrylic may have prevalent characteristics such as slight discolorations, blurs, slight waves, dimples, and hair line scratches.
**These are expected as they are inherent qualities in acrylic and will not be eligible for warranty.
New homes generally have movement due to the settling of the ground, which results in unlevelled cabinetry. As a result, shimming may be required as well. Due to cabinets shifting it may cause fracture cracks in the countertops.
Service calls for these purposes are not covered under this warranty.
Granite / Quartz
Stone has natural characteristics which include, but not limited to natural color variations, water lines or physical properties (fissures, surface pits, and blemishes) that are normal and natural for some stones.
**These characteristics will not be eligible for warranty.
Countertop Seams and Location
Zen Living will be responsible for the final location of any seam locations required. Should a specific seam location be requested, it must be at the design stage with your sales consultant and marked on the final countertop layout. Following templating our Granite department will ensure that the suggested location is suitable. If a change needs to be made your sales consultant will be in contact with recommendations ahead of production. Due to the unique characteristics of stone, it is not possible to guarantee a match in the colour or veining when seaming two pieces together.
This warranty covers seam performance but not the appearance of the seam. Seam failure due to settling structural issues unrelated to the countertop installation is not covered.
Please be aware that plastic laminate products by nature are subject to minor surface imperfections and slight irregularities, and may contain some colour variations and/or small particles of foreign matter. Any imperfection that falls within the acceptable limits as established by the laminate manufacturer will not be considered defective.
Not eligible for warranty purposes:
Cracks, chips, scratches and/or breakage not due to defects in material or workmanship.
Moisture damage at or around cut outs, backsplash, field-joints, or dishwasher.
Exposure to excessive heat. This can cause laminate to separate from the substrate material to which it is bonded or melt the laminate itself.
SUPPLY ONLY CABINETS
(Service calls for these purposes are not covered under this warranty)
All goods must be inspected upon receipt. Freight damage is the receiver’s responsibility to notify a Zen representative on site prior to installation. A delivery waiver will need to be signed off on in the presence of the delivery driver to indicate your delivery has been received.
Zen Living will carry the risk of loss or damage of the product until you or your representative inspect and sign for them upon receipt.
Either you or your Representative, (your “Representative” must be 18-years of age or older), must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a new delivery time and date will be arranged. Rescheduled deliveries within 5 business days may be subject to delivery charges at Zen Living’s discretion.
Upon delivery, the Zen Living delivery associate or agent will unpack your product on site. At this time, you or your Representative will examine your order to ensure that there are no visible signs of damage, missing, or incorrect pieces. Indicate any problem on the Delivery Wavier.
In the event of missing, damaged, or incorrect pieces upon delivery, a replacement part(s) will be provided to you.
A signed delivery wavier, without notations of missing, damaged, or incorrect item(s) signifies your acceptance of the order as correct and complete.
This agreement is between you, the purchaser, and Zen Living.
Zen Living will not be held responsible if you decide to have a 3rd party accept, receive, and sign at the handover of items without the notations of visible defects of packaging, damaged item(s), or missing merchandise. The Zen Living Warranty period comes into effect from the date of delivery of goods.
If we are unable to gain access to the agreed delivery address, we will return the goods to our warehouse and contact you to reschedule the delivery, which may be subject to delivery charges at Zen Livings’ discretion.
Prior to delivery:
· Ensure there is adequate and legal parking space for Zen Living freight vehicles in front of the delivery address,
· Make sure there is adequate room to make the delivery, being especially considerate of space allowance in hallways, staircases, and elevators,
· Ensure there is a clear pathway from the entry point into the drop off area for the cabinets,
· All appliances must be moved by the customer to a safe, out of the way location to prevent any damages prior to the delivery,
· Ensure you are protecting your flooring to prevent any damages during the delivery.
Zen Living recommends using Rhino board, which can be purchased at your local hardware store.
How do you obtain warranty service?
This Limited Lifetime Warranty can also be found online at https://www.zen-living.ca/warranty-information [and/or] in the documentation that accompanied your product. To obtain more information regarding the product, or to make a claim under this Limited Lifetime Warranty, contact our service department.
This warranty is limited solely to work performed and material supplied by Zen Living Ltd.
It excludes any work or materials supplied by any dealer or any person other than Zen Living Ltd.